Change Management & Knowledge Management
If you know me, you probably have had to live through one of my diatribes on change management. I believe that most projects or initiatives stumble and possibly fail when change management isn’t used. If you think of the 80/20 rule, 80% of successful initiatives are about the people involved while the 20% represents all other components. If the people side of a project is ignored, it will probably fail.
So what is change management? It depends on who you ask.
To an IT person, change management is an ITIL service discipline (one of eleven). See Wikipedia for more on ITIL, a library of best practices beginning to be used by some law firms.
To a project manager, change management is the process for handling changes to a project.
To anyone else, change management (according to Wikipedia) “is a structured approach to change in individuals, teams, organizations and societies that enables the transition from a current state to a desired future state.” See the definition of the people side of change management for more on the topic.
I have the greatest appreciation for the people side of change and have presented and written about how change management can improve the odds of a KM initiative being succesful. See the PPT slides from a presentation I did at the October 2006 ARK program on KM for more background on various change management models.
Also, See the October 2003 issue of Practice Innovations for my article Change Strategies are Key to KM - a bit older article but still relevant.
If you have any stories on how change is being managed in law firms, please share them through the use of comments or use the contact us page to contact me directly.