Archive for the 'Process Improvement' Category

Managing the Library Research & Reference Service

December 31, 2008 in Library Management Systems, Management, Process Improvement, Research

We’ve talked before about how important it is to be able to report on metrics in making cases for the programs and services offered within a library including staffing, resources and more.  With the changes in our economy making funding of those programs and services more uncertain, it it more important than ever to begin [...]

Practice Innovations October 2007 Issue Available

October 24, 2007 in Electronic Resource Management (ERM), ITIL, Innovation, Process Improvement, Six Sigma

The October 2007 issue of Practice Innovations – Managing Change in a Legal Environment published by Thomson West is available in PDF format at the Thomson West site.  If you are a subscriber, look for your print copy of the publication in the mail in the near future.  I may be a bit biased as a member of [...]